Troubleshooting Guide: How to Grant Location Access to Our Progressive Web App (PWA) on iOS and Android

Owned by Nicholas Gunner
Last updated: May 30, 2023
2 min read

Introduction

Progressive Web Apps (PWAs) can require location permissions to provide a variety of services or features. This guide will walk you through the process of granting location access to our PWA on both iOS and Android devices. This process may vary depending on whether you're accessing the PWA through a web browser or after adding it to your home screen.

Table of Contents

  1. iOS - Safari

  2. iOS - Home Screen App

  3. Android - Google Chrome

  4. Android - Home Screen App

1. iOS - Safari

If you're accessing our PWA through Safari on an iOS device, follow these steps:

  1. Open Safari and navigate to our PWA.

  2. Once you're on the PWA, click on the 'Aa' icon to the left of the address bar.

  3. Click on 'Website Settings'.

  4. In the settings window that appears, you'll see a section for 'Location'. Click on this and select 'Allow'.

  5. Refresh the page to ensure the changes take effect.

2. iOS - Home Screen App

If you've added our PWA to your home screen, the process to grant location access is slightly different:

  1. Open the 'Settings' app on your iOS device.

  2. Scroll down and find our PWA in the list of installed apps.

  3. Click on our PWA and you'll see a list of permissions.

  4. Find 'Location' and click on it.

  5. Select either 'While Using the App' or 'Always' depending on your preference.

3. Android - Google Chrome

If you're using Google Chrome on an Android device, follow these steps:

  1. Open Google Chrome and navigate to our PWA.

  2. Click on the three vertical dots at the top right corner of the browser.

  3. Click on 'Settings'.

  4. Under 'Site settings', click on 'Location'.

  5. Find our PWA in the list and make sure it's set to 'Allow'.

  6. Return to our PWA and refresh the page to ensure the changes take effect.

4. Android - Home Screen App

If you've added our PWA to your home screen on an Android device, here are the steps to grant location access:

  1. Open the 'Settings' app on your Android device.

  2. Tap on 'Apps' or 'Application Manager' depending on your device.

  3. Find our PWA in the list and tap on it.

  4. Tap on 'Permissions'.

  5. Find 'Location' and slide the toggle to grant permission.

Conclusion

After following these steps, our PWA should now have access to your location on your device. If you're still experiencing issues, it could be due to your device's overall location settings, or an issue with the PWA itself. For additional help, please contact our support team.

Remember, your privacy is important. Only grant location permissions when you're comfortable doing so, and make sure to understand how your location data will be used and protected.